Refund and Cancellation Policy
We offer a Standard 15 days Return Period to return any product purchased on PowerBanksIndia.com subject to the following terms & conditions of our RETURN POLICY.
Upon receipt of a product you ordered, If you wish to return a product because you don’t like it/changed your mind/want to return/exchange for any reason – NO PROBLEM. Please see below the absolute conditions to qualify for a Return/Cancellation/Replacement
#1 PLEASE DO NOT OPEN THE PRODUCT PACKAGE. Do not open the seal, and if possible do not open the box/envelope we shipped the order to you. If the product seal is opened, we are UNABLE TO ACCEPT the return.
There are NO exceptions offered to this CONDITION.
#2 SUBMIT the return request immediately, max within 15 days* of the delivery. You will have a choice to either exchange it against another item/s of same value or more OR get a refund in the form of a store credit, which never expires and you can use in the future on our site.
*15 days period starts from the day order was delivered, being day 1, and ends at 11.59pm on the 15th calendar day from the delivery date.
**In instance you opt for an exchange you will be responsible for the return & onward shipping costs. You will only be responsible for a price difference if the new product is higher in cost, and you will get a store credit if the new product is lesser in cost.
RETURN due to product not functioning as expected:
If the product you received is unfortunately not working as expected, defective or dead on arrival, you have to notify us within 3 days of delivery. It is covered under our 15 DAY LIMITED WARRANTY POLICY which is explained in the next section. Save everything you got in the order, the box, the product packaging, any accessories as is. All these may be needed to review and file a claim with our vendors/manufacturers. Continue with the process of filling the Return Request as shown below. Any DOA (dead on arrival) claims not filed within 3 days are not covered our 15 DAYS LIMITED WARRANTY POLICY.
*** If you claimed the product is faulty, and upon pickup and receipt at warehouse, we found it to be working, we have to ship it back to you upon collecting re-shipping fees to cover for the return & onward shipping costs.